Privacy Policy

Lyons Roofing Co, LLC ("we," "our," or "us") is committed to protecting the privacy of those who visit our website and engage with our services. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform or utilize our roofing, siding, gutter, and window installation services.

By using our site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

Information You Provide Directly To Us

When you request a quote, schedule a service, fill out a contact form, or otherwise interact with our online platform, we may collect personal information that you voluntarily provide to us, which may include:

Name
Physical address (for service location and billing)
Phone number
Details about your property (e.g., roof type, dimensions, current condition, service requirements)
Any other information you choose to provide relating to your service inquiry or project.

Information Collected Automatically

When you visit our online platform, we may automatically collect certain information about your device and browsing activity. This information is primarily used for site analytics and improving user experience and may include:

Internet Protocol (IP) address
Browser type and version
Device type and operating system
Pages of our site that you visit, the time and date of your visit, the time spent on those pages
Referring/exit pages
Other diagnostic data

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

To Provide Services: To process your inquiries, provide accurate quotes, schedule appointments, manage projects, and deliver the requested roofing, siding, gutter, or window services.
To Communicate With You: To respond to your questions, provide updates on your service requests, send service notifications, and deliver important information regarding your project.
To Improve Our Services: To understand how our online platform is used, analyze trends, and gather demographic information to enhance our offerings and user experience.
For Internal Business Operations: For record-keeping, administrative purposes, and to fulfill our contractual obligations.
For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

With Service Providers: We may share information with trusted third-party companies and individuals who perform services on our behalf, such as GAF for extended warranties (as a GAF Certified™ contractor), analytics providers, or other contractors assisting with specific aspects of your project. These parties are obligated to maintain the confidentiality and security of your information.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the business assets. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

We are committed to protecting the security of your personal information. We implement a variety of security measures, both technical and organizational, to maintain the safety of your personal data when you place a service request or submit your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for providing our services, fulfilling legal obligations, resolving disputes, and enforcing our agreements. The retention period for specific types of personal information may vary depending on the context and purpose of the processing.

Your Data Protection Rights

Depending on your location and applicable laws (such as the GDPR), you may have the following data protection rights:

The Right to Access: You have the right to request copies of your personal data.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure (Right to Be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at our physical address provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.

Third-Party Links

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by mail at:

Lyons Roofing Co, LLC
4317 Murphy Rd
Memphis, IN 47143